In this manual you will find information about all you need to know to become a Wolt Courier Partner. After you master everything in this manual, you should be ready to start delivering with Wolt and boost your monthly income working flexible hours in the streets of some of Denmark's biggest cities! 💸
Reading through this manual will teach you about the following things:
We want to make your life easier – one meal at a time.
We connect restaurants with hungry customers and enable our courier partners to earn flexibly. We hire the smartest of doers and, together with them, make your city a better place. What is more, we give you back some of your precious time. You probably eat 2–5 times every day. Let Wolt handle every meal for you, and you’ll have more hours in your week for the things you really want to do.
We like to think of that as magic.
Wolt combines a clean, smooth app with a world-class food delivery service.
Wolt lets users order their meal to be delivered, have it as takeaway or to be eaten at the restaurant.
Food is an experience. Wolt guarantees it's an excellent one – starting from the moment the user picks a restaurant and builds their order, to getting it delivered to their location. As reliably and fast as possible.
In 1–2 years, the home screens of our smart devices will probably only have one icon for getting food. Wolt is going to be that icon.
As Wolt focuses on not only an excellent customer experience, but the BEST customer experience, our Courier Partners stand out from the rest.
That’s why we want you to join us.
That's all you need. Required documents take less than 10 minutes to acquire and by following the guides, you should be ready to deliver with Wolt in no time!
You will only need these documents to upload in the final sign up form. You will receive the final sign up form after the Partner Introduction.
With Wolt you get to decide your own hours. You simply book your scheduled hours that match your own weekly schedule and then you’re ready to deliver with Wolt. It’s flexible, increases your independence and can boost your income quickly.
Once you’re accepted as a Wolt Courier, you can start booking shifts, start delivering and earning money. 💰
Courier Partners are paid bi-monthly, meaning that deliveries made during 1st to 15th are paid to you no later than the 25th. Deliveries made during 16th to end of the month are paid no later than the 10th.
The more you ride, the better you'll get to know the city. After the first month you'll surely know all the shortcuts in almost all areas and make your way around the city even faster than any map application can direct you.
Couriers earn per task and distance. In some cities best performing couriers are rewarded with bonuses. The harder you work, the more you earn!
There are two types of couriers - ones that complete over 100 deliveries a week, and those that only work in their spare time.
In our current markets the best performing couriers can earn the equivalent of 28,000 DKK to 38,000 DKK per month, in gross payments.
"Spare time" Courier Partners
Similarly, couriers that drive only during their free time typically earn the equivalent of 5,000 DKK to 12,000 DKK per month.
Note that Courier Partners are not required any minimum or maximum hours. You decide yourself how much and when you want to be available!
Wolt - Exploring food
Please register first with the Wolt User app. This is the app with which you can order food from Wolt. The app will also create your user profile with which you will be able to register with the Wolt Courier Partner App. Make sure to use exactly the same login information when creating your account in both Apps.
Download the Wolt app here.
The Wolt Partner App is our handcrafted Courier App for receiving, accepting and completing delivery tasks. Wolt Partner App also supports live chat with Wolt Support. When you’re ready to deliver with Wolt, you can switch yourself online as soon as you want and you will automatically start receiving delivery tasks through the app.
Now you're familiar with the two apps that you'll need to help you to complete tasks efficiently. We’ll go through how the apps work later in this onboarding manual, so keep reading 😊
One of the most important aspects of being a Courier Partner is getting the food from the restaurant to the customer, so that the temperature and the packaging of the food is as close as possibly to the same as when it left the restaurant.
All Courier Partners receive gear that is used to deliver orders, mainly food and drinks. The importance of knowing how the gear works will ultimately determine the rating that the customer will give you.
If you remember these points, you will do just fine when delivering with Wolt!
Before going online, always make sure that you have the gear ready:
Wolt and couriers are a team and a team is only as strong as its weakest link. Small problems cause chain reactions which will affect other couriers as well, so make sure you know how to use the equipment and that you’re not the weakest link!
Partnerships can not be maintained if both sides doesn't do their absolute best.
We want every Wolt courier to be proud of being a Courier Partner. We are proud and respectful to be partnering with you, and expect the same professional treatment. Appearance and hygiene matter when representing Wolt. Restaurant staff, customers and people around the city see you as representing Wolt, basically you're gonna be the 'face of the franchise', so remember to dress accordingly.
THIS IS HOW A WOLT COURIER LOOKS LIKE
1. Your appearance is according to Wolt standards
2. You have all the gear and full battery in your phone
3. You’re inside the delivery area
Now let’s walk through one delivery. A good rule of thumb is to remember that one delivery consists of three parts:
1. Receiving and accepting a delivery task
2. Picking up the order from the restaurant
3. Dropping off the order to the customer
So, how to make deliveries with Wolt? Watch the video below and find out.
Communication is the key link to success between Wolt and its couriers. If we can’t communicate together, delivering with Wolt will be impossible. Therefore, we’ll go through clear communication guidelines to ensure that you know the pillars in communication.
There are three ways for you to communicate with Wolt, which are:
Is meant for live delivery matters only. Anything regarding you either; receiving and accepting a delivery task, picking up the order from the restaurant or dropping off the order to the customer.
Examples of live delivery matters:
Calling Wolt Support is meant only for urgent problems such as:
Is meant for non-urgent matters meaning that whenever you’re not online making deliveries, your primary way of contacting Wolt is by email. You can email us about anything e.g. payments or contract related questions.
Make sure you read your own email as you will receive weekly newsletters and information in the email you inform us!
There are also office walk-in hours, meaning that you can simply walk into our office and come chat with us!
You can drop by our office any weekday (Monday - Friday) between 10:00 - 16:00.
Delivering orders can be very busy and we all make mistakes. We’re humans and we learn from them, so don’t worry when you make your first or second mistake. As long as you know how to react when something goes wrong and you learn from mistakes, you’ll do just fine.
Now as there are four moving parts in a delivery; The courier, the customer, the restaurant and Wolt – it’s not necessarily your fault if a mistake happens. But it’s ultimately up to you how the mistake is fixed. Below you can see a list of most common problems our couriers face.
How to react: Be polite and apologise for the inconvenience to the customer. Tell the customer politely that they can reach Wolt Customer Support through the Wolt application and everything will be taken care of there.
How to react: Be polite and apologise for the inconvenience to the customer. Remember to never get into an argument with the customer. Be humble and tell the customer politely that they can reach Wolt Customer Support through the Wolt application and everything will be fixed there.
How to react: Contact Wolt Support immediately. Do not deliver any orders if the packing has failed. It doesn’t matter if it was the restaurants or your fault – we never deliver orders with broken packing due to hygiene reasons.
How to react: The longer you wonder around the colder the food gets. Therefore the first thing you want to do is to check your location in tha app. Are you near the correct location? Check the special instructions in the task as well. If you still can't find the correct location, contact Wolt Support immediately.
How to react: Depending on the seriousness of the accident, call the emergency center and then if possible Wolt Support.
How to react: Close the app and restart it. If it still doesn’t work, restart your phone or go to airplane mode and back. Still doesn't work, contact support.
How to react: Accept the task and head to the restaurant asap!
How to react: Be polite and wait. Sometimes restaurants are late and that is life. Never ever get into an argument with the restaurant. Wolt measures restaurant preparation times and we do everything in our power to reduce your waiting time. Politely ask the restaurant staff when the food will be ready and forward the information to the support team in the chat.
How to react: As a rule, Wolt won't refund any parking tickets, for Couriers or other partners. Please always make sure to park and drive within the confines of the law, to avoid these kind of incidents. No single order is more important than the safety of you and your fellow humans.
How to react: Contact Wolt Support immediately and we’ll send an in-app message to the customer. In-app message means that our Support sends a message to the customer inside the Wolt application. If you cannot reach the customer after 5-10 minutes of waiting, you can continue to the next task.
How to react: Stay calm and do not get into an argument with the customer. Simply navigate to the correct address and let Wolt Support know and we’ll make sure you will be compensated for the actual distance.
How to react: Check the address details carefully and if you notice that there is clearly information missing, call the customer to ask for more specific instructions.
It's very straight forward to apply for your background check online: you can receive it in minutes. Make sure that you have your NemID key card/key file with you; you'll need it to log on.
Apply with Background Check link
Please ensure that you screenshot your background check instead of saving it as a PDF. This will ensure that the information is saved. You will upload your background check to the Final Information Form that you'll receive after the Partner Introduction session.
Example of certificate:
If you make more than 50.000 DKK in gross payments, within 12 months, you need to register a company to be VAT registred.
If you'd like to register for your own company, it's easy to do it online. Have your NemID and key card/ key file ready.
Register your own company
The 8 steps below shows the registering process. For more info, contact Virk.dk.
STEP 2: Start business as Sole Proprietorship
STEP 3: Registration of Sole Proprietorship
STEP 4: Owner information
STEP 5: Master data
STEP 6: Have you taken over an existing business?
STEP 7: Company’s industry code
STEP 8: Company’s industry code
STEP 9: Additional addresses
STEP 10: Summary and receipt
Wolt isn’t authorised to provide advice on taxation, but we recommend for you to check Skat for detailed information, they're really helpful!