This manual will teach you how to become a five star Courier Partner and after you master everything in this manual, you should be ready to start earning money from today!
After reading through this manual, you should know the following things:
That's all you need. Required documents take less than 10 minutes to acquire and by following the guides, you should be ready to deliver with Wolt in no time!
You will only need these documents to upload in final sign up form. You will receive the final sign up form after the Partner Introduction.
”I want flexibility about when and how much I work”
”I want to be able to drive last minute / change my hours / drive anytime without scheduling hours”
”I want to earn more if I work hard and complete more tasks”
”I want to be paid more if I do longer deliveries”
Once you’re accepted as a Wolt Courier, you can go online whenever you want, start delivering and earning money.
Courier Partners are paid bi-monthly, meaning that deliveries made during 1st to 15th are paid to you by the 25th. Deliveries made during 16th to end of the month are paid by the 10th.
Couriers earn per task and distance. Best performing couriers are rewarded with bonuses. The harder you work, the more you earn!
There are two types of couriers - ones that complete over 100 deliveries a week, and those that only work in their free time.
In our current markets the best performing couriers can earn the equivalent of 35,000 DKK to 45,000 DKK per month.
"Spare time" Courier Partners
Similarly, couriers that drive only during their free time can earn the equivalent of 10,000 DKK to 12,000 DKK per month.
Below is a table of example earnings from both types of Courier Partners.
Note that Courier Partners are not required any minimum or maximum hours. You decide yourself how much and when you want to be available!
Wolt Partner App is our handcrafted beautiful App for receiving, accepting and completing delivery tasks. Wolt Partner App also supports live chat with Wolt Support. When you’re ready to deliver with Wolt, you can switch yourself online as soon as you want and you will automatically start receiving delivery tasks through the app.
Now you're familiar with the three apps that you'll need to help you to complete tasks efficiently. We’ll go through how the apps work later in this onboarding manual, so keep reading :)
One of the most important aspects of being a Courier Partner is getting the food from the restaurant to the customer, so that the temperature and the packing of the food is the same as it leaves from the restaurant.
All Courier Partners receive gear that is used to deliver orders, mainly food. The importance of knowing how the gear works will ultimately determine the rating that the customer will give you.
If you remember these points, you will do just fine when delivering with Wolt!
Before going online, always make sure that you have the gear ready:
Wolt and couriers are a team and a team is only as strong as its weakest link. Small problems cause chain reactions which will affect other couriers as well, so make sure you know how to use the equipment and that you’re not the weakest link!
We want every Wolt courier to be proud of being a Courier Partner. We are proud and respectful to be partnering with you, and expect the same professional treatment. Appearance and hygiene matter when representing Wolt. Restaurant staff, customers and people around the city see you as representing Wolt, so remember to dress accordingly.
5 STAR APPEARANCE
1 STAR APPEARANCE
5 STAR WOLT COURIER LOOK
1. Your appearance is according to Wolt standards
2. You have all the gear and full battery in your phone
3. You’re inside the delivery area
Now let’s walk through one delivery. A good thumb rule is to remember that one delivery consists of three parts:
1. Receiving and accepting a delivery task
2. Picking up the order from the restaurant
3. Dropping off the order to the customer
So, how to make deliveries with Wolt? Watch the video below and find out.
Communication is the key link to success between Wolt and its couriers. If we can’t communicate together, delivering with Wolt will be impossible. Therefore, we’ll go through clear communication guidelines to ensure that you know the pillars in communication.
There are three ways for you to communicate with Wolt, which are:
Is meant for only live delivery matters and for that you will always use the support function in Wolt Partner. Live delivery matters might be for example:
Calling Wolt Support is meant only for urgent problems such as:
Is meant for non-urgent matters meaning that whenever you’re not online making deliveries, your primary way of contacting Wolt is by email. You can email us about anything e.g. payments or contract related questions.
Make sure you read your own email as you will receive weekly newsletters and remuneration information in the email you inform us!
There are also office walk-in hours, meaning that you can simply walk into our office and come chat with us!
Delivering orders can be very busy and we all make mistakes. We’re humans and we learn from them, so don’t worry when you make your first mistake. As long as you know how to react when something goes wrong and you learn from mistakes, you’ll do just fine.
Now as there are four moving parts in a delivery; The courier, the customer, the restaurant and Wolt – it’s not necessarily your fault if a mistake happens. But it’s ultimately up to you how the mistake is fixed. Below you can see a list of most common problems our couriers face.
How to react: Be polite and apologise for the inconvenience to the customer. Tell the customer politely that they can reach Wolt Customer Service through the Wolt application and everything will be fixed there.
How to react: Be polite and apologise for the inconvenience to the customer. Remember to never get into an argument with the customer. Be humble and tell the customer politely that they can reach Wolt Customer Service through the Wolt application and everything will be fixed there.
How to react: Contact Wolt Support immediately. Do not deliver any orders if the packing has failed. It doesn’t matter if it was the restaurants or your fault – we never deliver orders with broken packing due to hygiene reasons.
How to react: The longer you wonder around the colder the food gets. Therefore the first thing you want to do is to check your location from Woltfleet. Are you near the correct location? Check the special instructions in the task as well. If you still can't find the correct location, contact Wolt Support.
How to react: Depending on the seriousness of the accident, call the emergency center and then if possible Wolt Support.
How to react: Close the app and restart it. If it still doesn’t work, restart your phone or go to airplane mode and back.
How to react: Accept the task and head to the restaurant asap!
How to react: Be polite and wait. Sometimes restaurants are late and that is life. Never ever get into an argument with the restaurant. Wolt measures restaurant preparation times and we do everything in our power to reduce your waiting time.
How to react: Send us an email and you will receive a reclamation template that you can use. If the reclamation is revoked, contact us again and explain what happened. We will review parking tickets case by case.
How to react: Contact Wolt Support immediately and we’ll send an in-app message to the customer. In-app message means that our Support sends a message to the customer inside the Wolt application. If you cannot reach the customer after 15 minutes of waiting, you can continue to the next task.
How to react: Stay calm and do not get into an argument with the customer. Simply navigate to the correct address and let Wolt Support know and we’ll make sure you will be compensated for the actual distance.
How to react: Check the address details carefully and if you notice that there is clearly information missing, call the customer to ask more specific instructions.
It's very straight forward to apply for your background check online: you can receive it in minutes. Make sure that you have your NemID key card/ key file with you; you'll need it to log on.
Apply with Background Check link
Please ensure that you screenshot your background check instead of saving it as a PDF. This will ensure that the information is saved. You will upload your background check to the final sign up form that you'll receive after the Partner Introduction session.
Example of certificate:
If you'd like to register for your own company, it's easy to do it online. Have your NemID and key card/ key file ready.
Register your own company
STEP 2: Start business as Sole Proprietorship
STEP 3: Registration of Sole Proprietorship
STEP 4: Owner information
STEP 5: Master data
STEP 6: Have you taken over an existing business?
STEP 7: Company’s industry code
STEP 8: Company’s industry code
STEP 9: Additional addresses
STEP 10: Summary and receipt
Wolt isn’t authorised to provide advice on taxation, but we recommend for you to check Skat for detailed information.